General Information
1. What is Gwammu?
Gwammu is a digital marketplace that allows businesses and individual vendors to create online stores, sell products and services, and connect with customers. It also provides logistics support to ensure smooth transactions.
2. How does Gwammu work?
○ Vendors register and set up their stores.
○ Customers browse, purchase, and pay securely on the platform.
○ Vendors fulfill orders, and Gwammu’s logistics system ensures delivery.
3. Who can use Gwammu?
○ Individuals searching for choice products and services.
○ Businesses and entrepreneurs wanting to sell online.
○ Service providers offering professional services.
4. Is Gwammu available nationwide?
Yes, Our platform and services are available nationwide and will expand all through the African continent.
5. How do I sign up on Gwammu?
Visit our website, click "Sign Up," and follow the registration steps as a vendor or customer.
For Vendors & Service Providers
6. Who can sell on Gwammu?
Any legitimate business owner, entrepreneur, or service provider with a product or service can sell on Gwammu.
7. What types of products and services are allowed?
○ Physical goods (fashion, electronics, groceries, etc.).
○ Digital products (ebooks, software, courses, etc.).
○ VProfessional services (home repairs, freelancers, consultants, etc.).
8. How do I set up my online store?
○ Register as a vendor.
○ Subscribe to a package.
○ Create your store profile and upload your products/services.
○ Set prices and start selling.
9. Are there any registration fees?
Registration is free, but vendors must subscribe to a package to access Gwammu’s marketplace. Unlike other platforms, Gwammu does not charge commissions per sale.
10. Can I use my own delivery service?
Currently, Gwammu’s logistics services are the only available option. Other delivery methods will be integrated in the future.
11. How do I receive payments?
Once Gwammu receives the payment, your wallet account will be credited immediately. You will be able to withdraw the funds to your bank account within 12 hours.
12. How does Gwammu help vendors get customers?
● Featured listings and ads on the platform.
● Social media and search engine marketing.
● Promotional campaigns and discount offers.
14. Can service providers list their services?
Yes, professionals (e.g., technicians, consultants, freelancers) can create profiles and offer services. (Will be activated soon)
For Customers
15. How do I place an order?
● Browse products or services.
● Add to cart and proceed to checkout.
● Choose a payment method and confirm your order.
16. What payment options are available?
Gwammu supports debit/credit cards, bank transfers, and mobile wallets.
17. Is my payment information secure?
Yes, Gwammu uses encrypted payment gateways for secure transactions.
18. Can I return a product?
Yes, Gwammu has a return policy. Items must meet return criteria, and refunds are processed accordingly.
19. How do I track my order?
Once your order is shipped, you’ll receive tracking details to monitor delivery progress.
20. How long does delivery take?
● Standard delivery: 24-72 hours (depending on location).
● Express delivery: Within 24 hours (for select locations).
Logistics & Delivery
21. Does Gwammu offer delivery services?
Yes, vendors can opt for Gwammu’s logistics services for nationwide delivery.
22. Can I schedule my delivery time?
Yes, customers can select a preferred delivery time at checkout.
23. What happens if my order is delayed?
If there’s a delay, you will be notified and given the option to cancel or wait.
Investment & Partnership
24. Is Gwammu open to investors or partnerships?
Yes, Gwammu is open to investment and strategic partnerships to scale operations but subject to the approval of the board of directors.
25. How can I invest in Gwammu?
Interested investors can reach out via our official contact channels for discussion.